1. Introduction
This Return & Refund Policy outlines the terms under which MMT MOTORWORKS SDN. BHD. (“Company”, “We”, “Us”, or “Our”) accepts returns, processes refunds, and handles order cancellations for purchases made through mmtmotoworks.cc.
By placing an Order through Our Service, You agree to the terms set out in this policy.
2. Return Eligibility
We offer a 30-day return period from the date You receive the Goods. To be eligible for a return:
- The Goods must be unused and in their original condition
- The Goods must be returned in original packaging
- Proof of purchase (receipt or order confirmation) must be provided
We reserve the right to decline returns that do not meet the above conditions.
3. Return Process
To initiate a return, You must contact Us within 30 days of receiving Your Order via:
- Email: mmt_motorworks@outlook.com
- Phone: 01113269255
Please provide:
- Your Order number
- Details of the item(s) You wish to return
- Reason for return
Once approved, We will provide further instructions for completing the return.
4. Refunds
Upon receiving and inspecting the returned Goods:
- We will notify You of the approval or rejection of Your refund
- If approved, the refund will be processed using the original payment method
Refund processing times may vary depending on Your payment provider, but We aim to complete the process within a reasonable timeframe.
5. Late or Missing Refunds
If You have not received a refund after confirmation:
- Check with Your bank or payment provider first
- Contact Us for assistance if the issue persists
6. Cancellation Policy
Orders may be cancelled within 12 hours of placing the Order. To request a cancellation:
- Contact Us immediately via email or phone
- Provide Your Order number and request details
If the cancellation request is made within the allowed timeframe:
- The Order will be cancelled
- A full refund will be issued to the original payment method
Cancellation requests made after 12 hours may not be accepted.
7. Damaged or Incorrect Items
If You receive Goods that are damaged, defective, or incorrect:
- Contact Us as soon as possible
- Provide clear details and supporting evidence (such as photos)
We will review the case and provide an appropriate resolution.
8. Exchanges
If You wish to exchange an item:
- Please initiate a return first
- Once the return is approved, You may place a new Order for the desired item
9. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and continued use of the Service constitutes acceptance of those changes.
10. Contact Us
If You have any questions regarding this policy, please contact Us:
Company Name: MMT MOTORWORKS SDN. BHD.
Website: mmtmotoworks.cc
Email: mmt_motorworks@outlook.com
Phone: 01113269255